Terapro Construction, dealer for the renowned Case brand, distinguishes itself in the sale and maintenance of new and used construction equipment. A full range of state-of-the-art machinery is offered, including excavators, loaders, tracked dozers, graders and much more, to suit all construction project management needs.

For our branch located in Lévis we are looking for a parts and service coordinator.

• A retirement savings plan (RSP) with employer contributions;
• Group insurance (drug, life, disability, health care)
• An Employee Assistance Program (EAP);
• Career and advancement opportunities (18 Terapro branches);
• Complete training (interactive platform);
• Five (5) days of personal leave.

Responsibilites

• Plan technician workloads, support the progress and follow-up of work orders;
• Tracking work order parts; 
• Respond to service calls and parts, and validate customer needs (e.g., for warranties, prices, parts, etc.);
• Ensure that the work is carried out in the correct segments and within the required time, and describe the tasks performed, including the parts used;
• Manage claims for warranties, parts and service;
• Track maintenance services and service bulletins;
• Follow up on its files with clients;
• Monitor the maintenance of the service truck fleet;
• Ensure a clean display in the showroom;  
• Assist technicians in certain tasks;
• Operate a forklift;
• Participate in the merchandise inventory ;
• Effectively maintain workspaces;
• Comply with health and safety rules and regulations.

• A high school diploma or experience related to the parts;
• DEP in the sale of mechanical parts and accessories (an asset);
• Valid driver’s license;
• Forklift driving experience;
• Know how to demonstrate versatility and possess a good team spirit;
• Knowledge of computer software;
• French and English bilingualism, spoken and written to deal with Francophone and Anglophone clients, follow-up on complaints, training, etc. (an asset).

Terapro is committed to the principles of equity and equal employment opportunity.

We thank all those who express their interest. However, only selected candidates will be called for an interview.